Important Information
Chester Travel Connection is a trading name of The Freedom Travel Group Limited registered in England and Wales with registered number 3816981. Vat No. 403 3146 04
Registered Office: New Century House, Manchester, M60 4ES
Head Office: Hamil Road, Burslem, Stoke-on-Trent, ST6 1AJ
The
Freedom Travel Group Limited is part of Co-operative Group Limited.
We hold an ABTA licence number L5861
We
act as retail agents for ATOL holders and other Principals
Not
all holiday or travel services offered and sold by us will be protected by the
ATOL Scheme. Please ask us to confirm what protection may apply to your booking
Data Protection Policy
Your
booking:
In order to process your booking and to ensure that your travel arrangements run
smoothly and meet your requirements we need to use the information you provide
such as name, address, any special needs/dietary requirements etc.
We take full responsibility for ensuring that proper security measures are in
place to protect your information. We must pass the information on to the
relevant suppliers of your travel arrangements such as your tour operator,
airlines, hotels, transport companies etc. The information may also be provided
to public authorities such as customs/immigration if required by them, or as
required by law.
Additionally, where your holiday is outside the European Economic Area (EEA),
controls on data protection in your destination may not be as strong as the
legal requirements in this country. We will not however, pass any information
onto any person not responsible for part of your travel arrangements. This
applies to any sensitive information that you give to us such as details of any
disabilities, or dietary/religious requirements. (If we cannot pass this
information to the relevant suppliers, whether in the EEA or not, we cannot
provide your booking. In making this booking, you consent to this information
being passed on to the relevant persons.)
Usually your tour operator or other principal will pass
this information onto their suppliers once we have provided it to them. The tour
operator or other principal's use of your information is subject to their
policy, both in respect of your booking and any future marketing, and is their
responsibility. Please ask either us or them for a copy of this if you would
like to see it.
Your data controller is: Chester Travel Connection
You are entitled to a copy of your information held by us. If you would like to see this please ask us. [We may make a small charge for providing this to you].
Accessibility: adjustments have been made to our site so that, in line with the Disability Discrimination Act, it is not unreasonably difficult for users with a disability to use our site. See www.w3.org/wai
Chester Travel Connection is committed to ensuring its website is accessible to all users. As our site is constantly reviewed we would welcome any comments you may have on accessibility issues.
We recommend using Microsoft Internet Explorer 5.5 Service Pack 1 or higher to provide you with the highest level of browser accessibility. If you are blind or visually impaired we recommend JAWS for Windows version 3.31 or later for the best speech synthesis.
Useful Links
JAWS a screen reader for Windows. A time-limited, downloadable demo is available.
Home Page Reader a screen reader for Windows. A downloadable demo is available.
Lynx Brower a free text-only web browser for blind users with refreshable Braille displays.
Link sBrowse a free text-only web browser for visual users with low bandwidth.
Opera a visual browser with many accessibility-related features. A free downloadable version is available. Compatible with Windows, Macintosh, Linux, and several other operating systems.
Although we continue to test and modify our Web sites for accessibility, there may be some legacy pages and pages developed by third-parties that are not fully compliant with our standards. If you would like further information about our accessibility statement or if you are experiencing problems accessing the Chester Travel Connection website, please contact 01244 347 300.
Disabilities/Special Needs
If you or any member of your party have any disabilities, it is extremely important that we make the necessary arrangements to make your holiday go smoothly. We must therefore insist that you contact our offices on 01244 347 300 before completing any reservation to ensure compatibility for the holiday that you chose.
Other Useful information
For up to date information regarding passport and health requirements please refer to http://www.ukpa.gov.uk
For Foreign and Commonwealth Office information please refer to www.fco.gov.uk/knowbeforeyougo
For general health advice go to www.dh.gov.uk
We recommend that you check with your GP, Practice Nurse or Travel Health Clinic for specific guidance